Return & Refund Policy

Last Updated: Jul-26-2026

Return Window

You have 30 days from the date your item is delivered to request a return.

Return Eligibility

Defective items
Damaged items
Incorrect item received
Change of mind

Return Condition Requirements

Returned items must be unused and in their original condition, with original packaging, tags, and accessories included.

How to Initiate a Return

Contact us at support@zuvlo.shop to request return authorization. Once your return is approved, we will provide the return address.

Return Shipping

If the return is due to our error, such as a defective, damaged, or incorrect item, we provide a prepaid return label. If the return is due to a change of mind, the cost of return shipping is the customer's responsibility. There is no restocking fee.

Exchanges

We do not currently offer product exchanges. If you'd like a different item, please return the original for a refund and place a new order.

Non-Returnable Items

Used products
Items damaged after delivery
Items missing their original packaging
Gift cards
Personalized products, where applicable

Refunds

Once your returned item is received and inspected, your refund is issued to your original payment method within 10 business days.

Late or Missing Refunds

If it has been longer than expected and you haven't received your refund, please check with your payment provider first, since processing times can vary on their end. If the issue isn't resolved, contact support@zuvlo.shop.

Lost Return Shipments

We recommend using a trackable shipping method for returns. If a return shipment is lost, tracking information will be required before we can process a resolution.