Order and Shipping Questions
How long will my order take to arrive? Most orders arrive within 7 to 10 business days, including 1 to 2 days of processing and 6 to 8 days in transit.
How do I track my order? Once your order ships, tracking becomes active within 24 to 48 hours and can be checked on our Track Your Order page.
Can I change my shipping address after ordering? You can modify your order within 24 hours of purchase by contacting support@zuvlo.shop.
Return and Refund Questions
What is your return window? You have 30 days from delivery to start a return. Full details are on our Return and Refund Policy page.
Do you offer exchanges? No, but you can return an item for a refund and place a new order.
When will I get my refund? Refunds are issued to your original payment method within 10 business days of us receiving and inspecting the returned item.
Payment and Checkout Questions
What payment methods do you accept? All orders are processed securely through Shopify Payments.
What currency are prices shown in? All prices are listed in United States Dollars (USD).
Is my payment information secure? Yes, checkout runs through Shopify's encrypted payment system.
Product Information
What kind of products does Zuvlo sell? We focus on gardening essentials, including stainless steel watering cans, garden tool sets, and related outdoor accessories.
What materials are your products made from? Our tools are made primarily from stainless steel and durable plastics, chosen for daily outdoor use.
General Inquiries
How can I contact Zuvlo? Email us at support@zuvlo.shop, call +1 (310) 391-1600, or use live chat on our site, available 24/7. See our Contact Us page for full details.